December 22, 2009

Merrick Holistic Cat and Dog Food -- Amazing Customer Service

In an era of corporate ruthlessness towards consumers, some companies still care. Consumerist reports that Monica received a bad can of cat food from Merrick Pet Food. She shares her positive story:

Just wanted to let you know of a good experience I had with Merrick Pet Food. I include this brand of cat food in the variety that I buy my cats. They have good products overall, good ingredients, quality, etc.
Well a few weeks ago I had the horrible experience of opening a rancid can. Definitely one of the worst smells I've ever encountered, and it sprayed on my hands when I opened it which left a great lingering stench. So I contacted the company and provided lot information of the can. They replied with the usual apologies and asked for my address so they could send a coupon. I was honestly expecting a coupon to get a free can of cat food.

Well, today I received a package from them with a bag of dry food and a coupon for a case of 24 cans of cat food, so about $45 worth of products. This was definitely above and beyond what I expected, they won me back. Good company and they'll keep getting my business.

Merrick Pet Care is family-owned and offers holistic cat and dog food and treats. See them on the web at http://www.merrickpetcare.com. Their products are available at Amazon.

Read More in: Cats | Dogs | Food, Feeders and Waterers

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