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May 7, 2010

PetScoop: Airlines Loses Dog, Then Offers $200 Flight Coupon

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Who would trade their dog for a $200 airline fare coupon? That's the deal one airline made.

Before you fly with your pet, or ship him/her alone on a plane flight, read this sad story over at Consumerist:

Where's Paco? Josiah doesn't know, his girlfriend doesn't know, someone at Delta might know. After all, Delta was supposed to load Josiah's new dog on the same plane that Josiah got on. Paco didn't land with them. Frantic, Josiah called around frantically before being told that Paco was safe and sound, being taken care of by Delta employees, who would put him on the next flight out. Paco wasn't on that one either. More harried calls and Delta told Josiah Paco had "escaped" and the best they could do is refund his $200.00 pet transportation fee, but only as a "credit" for future Delta travel. That doesn't do Josiah any good, as he's vowed to never fly Delta again.

What's also sad is that it takes bad publicity via a high-profile consumer blog to shame this airline into any acceptable response at all. Read on.

Read More in: Dogs | Pet News | Travel

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Posted by Molly & Jessie at May 7, 2010 1:35 PM

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